Refund Policy
Digital producs Studiomasterspro.com

A legal disclaimer

Thank you for purchasing digital products from Studiomasterspro.com[ As our products are digital and delivered instantly upon purchase, we have a specific policy regarding refunds. Please read it carefully before making a purchase.

General Policy:

Due to the nature of digital products (such as music files and samples) which can be easily downloaded, copied, and distributed, we generally do not offer refunds or exchanges once a purchase has been completed and the download link or access has been provided.

We encourage you to carefully review product descriptions, listen to previews (where available), and ensure the product meets your requirements before completing your purchase.

Exceptions:

While our general policy is no refunds, we may consider exceptions in the following specific circumstances:

• Product Defects: If you experience a genuine technical issue with the digital product that prevents you from using it as intended, and we are unable to provide a solution or replacement, a refund may be considered at our sole discretion. You must provide clear evidence of the defect, such as screenshots or error messages, and allow us reasonable time to attempt to resolve the issue.

• Accidental Duplicate Purchase: If you can demonstrate that you have accidentally purchased the exact same digital product twice within a short timeframe, we may offer a refund for the duplicate purchase. You must notify us immediately upon realising the error and provide proof of both transactions.

• Non-Delivery: If, due to a technical error on our part, you do not receive the download link or access to your purchased product within a reasonable timeframe after payment confirmation, and we are unable to rectify the issue, a refund may be considered.

• Conditions for Refund Consideration:

• To be eligible for a refund under the exceptions mentioned above, you must:

• Contact us within four days of the purchase date outlining the issue and providing all necessary supporting information.

• Provide your order number and the email address used for the purchase.

• Cooperate with our support team to troubleshoot the issue.

• Confirm that you have not downloaded, copied, or used the digital product in any way.

• Refund Process:

• If your refund request is approved, we will process the refund within [Number] business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process and credit the refund to your account.  

How to Request a Refund:

To request a refund under the eligible exceptions, please contact our customer support team at studiomasterspro@gmail.com with the subject line "Refund Request - Order #[Your Order Number]". Please provide a detailed explanation of the issue and any supporting evidence.

Important Notes:

• We reserve the right to refuse a refund if we suspect any fraudulent activity or if the issue is due to factors beyond our control (e.g., issues with your internet connection, software compatibility on your device).

• This refund policy applies only to digital products purchased directly from our website https://www.studiomasterspro.com/

• We do not offer refunds for dissatisfaction with the content of the digital product if it functions as described. We encourage you to listen to previews and read descriptions carefully before purchasing.

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.

If you have any questions regarding this policy, please do not hesitate to contact us at  studiomasterspro@gmail.com